The Gov - FAQ

Opening Hours

How are you keeping patrons safe & following the Government's recommendations regarding COVID-19?

In all areas of the hotel you can be assured that we are taking great care to provide the cleanest and safest environment we can.

• Our cleaners are going to great lengths to disinfect the whole hotel, including furniture, on a daily basis;

• Staff are disinfecting the bar at regular intervals throughout the day;

• Doors are propped open or hands free;

• We are providing hand sanitiser stations throughout the hotel;

• We are encouraging customers to use their cards and go cash free/touch free;

• Bar staff are washing their hands regularly and using sanitiser after handling cash.

• New swinging toilet doors

• Seating distributed at safe distances throughout the hotel.

The goalposts do keep moving and we will continue to respond to changes as they happen and keep you all informed.

Opening Hours: We're back, baby!

The Hotel is open for gigs and dining Wednesday through to Sunday from 3pm.

You can pre-book via NOW BOOK IT via the link HERE, or you can send us an email to functions@thegov.com.au to request your table for dinner prior to the show and we will confirm asap.

Head over to our Gig Guide to check out what is on offer, and subscribe to our mailing list for weekly updates and special offers!

It’s so great to finally sign off that we will.. see you all soon!

When is your Restaurant open?

Wednesday - Sunday from 3pm

We source our food and beverages locally as much as possible, so by grabbing a meal with us you’re helping to kick-start our suppliers too.

Bookings are encouraged - call or email Nat on 8340 0744 / functions@thegov.com.au

* Times are subject to change due venue shows

Acknowledgement to Country

The Gov proudly operates on Kaurna Land - Always was, Always will be Aboriginal Land.

We acknowledge that this land was never ceded and pay our respects to the traditional custodians and Elders past, present and emerging.

Safe Spaces

We promote a safe space for musicians and music lovers alike to come as you are.

Who let the dogs out?

​We did!! For those that are wondering your four legged furry friends are allowed and encouraged in the Gov Gardens. Of course, all assistance doggies are allowed in our indoor spaces too. Don’t be surprised if our lovely staff come and show your pooch some gov love.

Food

Do I need to book a table in the restaurant?

We always do recommend booking a table – especially if there’s a show on in the venue, we tend to book out well in advance. Please give us a call on 8340 0744 to reserve your table.

Can I organize a function for my workplace/school/ping-pong club?

Yes you can. Please take a look at the Functions section of our website. Nat, our Function Manager will be happy to help you plan your event – functions@thegov.com.au

Hey, I don't suppose we can split the bill?

Yes! You can! Just let our friendly wait-staff know when you ask for the bill.

We have an ATM in the front bar if you require cash.

Music

Can't you tell I'm over 18!?! I have tattoos....

In short, no, and we just can’t take your word for it either. As a licensed premises, we are required by law to ensure everyone has a valid form of ID and if they’re buying booze, are legally allowed to do so.

What is a valid form of ID you ask? Well, these are the accepted forms of ID as per Liquor Licensing Regulations…
•Current Driver’s License.
•Current Passport.
• Proof of Age Card (issued after October 2006)

We do not accept…
•Foreign Driver’s License
•School / TAFE / Uni ID Cards.
•Paper receipt for recently renewed license.
•Construction / White Cards.
•Birth Certificates without accompanied photo identification
•Bank Cards.
•Fire Arm License.
•Fakies. (Just a waste of your money).
•Notes from your parents.

What about Masks?

At the moment you’ll need to wear a mask most of the time, UNLESS you’re eating and drinking, now that’s another story.

And, yes, we welcome exemptions - please just present these if (and when) required.

Looking to buy tickets for sold out gigs?

Tixel is our recommended resale platform for any sold out show. Tickets are verified and will be transferred to your details once purchase is finalised so you can feel secure in your purchase. Please contact the box office if you have any questions or check the show’s Facebook event for verified Tixel links or click here for a full list.

You’re welcome to use this venue link as it will never change, and only direct fans to shows at The Gov:

tixel.com/au/tickets/the-gov

Seriously, it's loud...

Sound affects people in different ways. We record and maintain all our sound levels, but if you’re worried about your hearing ask to grab a set of earplugs from our venue bar. They’re $2 per pair.

So what can I do, and what can't I do?

Well, if you provide us with acceptable Photo ID [Valid Drivers License, Government issued Proof of Age Card or Passport], then you can be admitted to the show and served alcohol. Sorry team but Student IDs or photos of your Driver’s License just won’t cut it!
If you rock up to a show drunk, you can’t come in. No thongs or steel cap boots are allowed in the venue. And dangerous behaviour including crowd surfing, stage diving, moshing and violent dancing is not allowed. If you break any of these rules, we will remove you from the venue immediately without warning or refund and if you’ve been a real wally, we’ll ban you.

Be cool. Ok?

Where do I buy tickets?

Click here to go to our online Gig Guide section to select a show and purchase tickets online with your credit card. Alternatively, you can give Oztix a call on 1300 762 545 for phone sales.

We no longer sell tickets over the counter, however, we can assist you with your e-ticket purchase if you get stuck when you’re at the hotel.

Always remember when you’re buying tickets to any show to go through a registered ticketing outlet. If you purchase your tickets through a third party or resale site, we cannot guarantee your entry on the night!

We do not recommend buying tickets through Viagogo

Can I buy tickets at the door?

We cannot guarantee that tickets will be available at the door. If you really want to see a show it’s best to book ahead. Door sales are only available in the event the show doesn’t sell out prior. Generally, tickets sold on the door are at a higher price point.

Is the show seated or standing?

All shows at the Gov are general admission / standing room unless specified. We provide seating where possible when the show doesn’t sell out. For a sold out show, it’s generally always standing room only. Please give us a call on 8340 0744 if you require or want to enquire about seating.

Does The Gov have wheelchair access?

Yes, we do. The Gov is fully accessible to wheelchairs. Please call us on 8340 0744 or email info@thegov.com.au to discuss any special requirements.

*The Gov does accept companion cards but these are approved on a show by show basis, please get in touch to discuss your requirements.

Can I attend a show if I’m under 18?

You can attend any show at The Gov if you are accompanied by your parent and you must leave the premises before midnight. You can also attend designated ‘all ages’ shows unaccompanied. There are no pass-outs at ‘all ages’ shows for under 18s.

What about if I bring a mate that’s over 18?

Nope. It needs to be Mum or Dad – sorry.

Can I bring a recording device to a show?

No. Don’t be that guy. Unless you have the artist’s prior approval, keep your phone/camera/etc. in your pants.

I play the tuba in an awesome band. Can I play at The Gov?

We’re not overly fond of the Tuba, but we’d love to hear the band. You can get in touch with us to discuss it. Check out the Human Contact page.

How do I know if my ticket is valid?

The Gov is an official ticketing partner of Oztix and all of our shows are available through their outlets (online, phone and in store). Occasionally there will be a small allocation of tickets available via another outlet such as Moshtix, Ticketek, Ticketmaster or Eventbrite, however, this is on a show by show basis. We strongly advise customers against buying from resale sites like Viagogo and recommend that tickets are only purchased from registered ticketing providers. If you are unsure, please feel free to call the venue on
8340 0744 Mon - Sat or email info@thegov.com.au to confirm.

We cannot guarantee tickets purchased from resale sites (like Viagogo) will be valid for the performance.

Getting There & Parking

Do you offer accommodation?

No, The Gov doesn’t have any accommodation. But we are only a short distance from North Adelaide where you can find many options to suit your budget OR if you snag a hotel on North Terrace - you can catch the FREE tram straight to our door!

Where can I park?

There is plenty of parking close by along Station Place and within walking distance at Bowden.

Alternatively, you can park across the road at the Entertainment Centre (which costs $4 during the day or $12 after 6pm - at least, that’s what we’ve been told!)

What about public transport?

There is a tram available from the Adelaide CBD which is free to use! Just jump on anywhere along King William Road or North Terrace and get off at the Entertainment Centre stop. See the timetable here.

You can also catch a 151, 152, 153 or 155 bus from North terrace in the city and get off at the Entertainment Centre.

You could also walk or cycle the scenic route along the River Torrens from the city which is quite lovely and shouldn’t take longer than an hour.

How much for a cab?

A cab ride from the city to The Gov will cost you around $10.

Where do I send my feedback/complaints/praise?

Not Facebook. Please email us at info@thegov.com.au - we’d love to hear your thoughts!